Mountainor 90-Day Money-Back Promise
We stand behind our products. If you're unhappy with your purchase, you can request a replacement, exchange, or refund—no questions asked.
Our Money-Back Promise
Free replacement for a similar or different product
Exchange with full value adjustment
Refund as per the policy terms
Zero-cost replacement for genuine issues
Write to us
Send an email to support@mountainor.com with:
• Order confirmation
• Order ID
• Full name
• Concern with the order
Our team will contact you
We will reach out within 48 hours to evaluate your concern.
Follow product expert instructions
Our product expert will guide you and help resolve the issue.
Replacement / Exchange / Partial refund
After reviewing your request, we will:
• Offer replacement
• Exchange, or
• Partial refund as per policy
Refund Policy
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Products damaged due to misuse are not covered.
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Any request after 7 days of delivery will not be approved.
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Refund processing may take up to 7 business days after approval.
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If shipping is required, the courier fee will be deducted from your refund.
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If COD orders are refused or returned repeatedly, Mountainor may block future COD orders.
Your trust means everything to us. Our goal is to make your skincare journey smooth, effective, and stress-free. We stand firmly behind our promise to support you at every step.
